We strive to ensure that your orders reach you as soon as possible. After placing an order, you will instantly receive a confirmation e-mail with details of your order. It will then be our priority to swiftly dispatch your order. Usually, all items are sourced from our warehouse and dispatched within 48 hours (provided it is a business day). However, we will let you know via a phone call or SMS if an item is out of stock, and the soonest it can be dispatched.
In Pakistan, we offer a standard shipping charge on all orders of Rs 250, no matter how big or small your package is.
For nationwide delivery, we use Swyft, Trax, Blue Ex & TCS services.
The projected delivery time for all non-Lahore based orders is 2-4 business days.
For international deliveries we use DHL, you will need to contact us on email@example.com and we can respond with shipping costs based on your destination.
Unexpected delays may occur with the shipment, and if you don’t receive your order within the allotted time, kindly e-mail firstname.lastname@example.org / call us at (+92) 42-35700019 or WhatsApp us at +92 306 0111066. Make sure you have your order number (provided to via email when you place your order) when you call or email us.
RETURNS AND REFUNDS
All items must be returned is in original form (unused, unworn, original packaging, seals, and tags attached), along with all the accessories, manuals, and warranty card that came with it. All items sent for return first go through quality check to ensure they are returned in the original condition. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
You may cancel the order any time before your order is dispatched. For order cancellation please call our helpline at +92 306 0111066
Incase, the order gets delivered before cancellation, you may also cancel it by not receiving the parcel.
What is the process of returning an item?
If your item does not fall under restricted categories, you can initiate a return request by calling our helpline at +92-306-0111-066 Our customer service team will guide about the return procedure.
How long does it take to get a refund?
Store Credit: Within 1-2 business days after quality check
Bank Deposit: Within 7-12 business days after quality check
Credit Card Reversal: Within 1-3 business days after quality check
What will happen if my return request is not approved?
If you return request is not approved we will inform about the reason. Your product will be sent back to you without any shipping charges.